FAQs

If you are a property professional who helps individuals buy, sell or invest in UK property you can join Doormarked to advertise the work you do. The services we currently advertise include: property sourcing, buyer’s agents, HMO management, SA (Airbnb) management & property staging. Please enquire if you offer a service not listed above & our team will get back to you.

It is FREE for a property professional to join Doormarked to receive & review relevant leads from potential customers. As part of our free service a property professional can build an online profile & become Doormarked Verified. We charge property professionals an Introduction Fee for any leads they choose to accept. This is a combination of a one-off admission fee starting at £23 +VAT (charged at the point you accept an introduction) and a commission fee of 10% + VAT (maximum £500+VAT) charged at the point an introduction made through Doormarked converts into revenue generating business. For more details please see our Introduction Fees Policy.

To join Doormarked you need to submit basic details including your name, location & services you offer. This information allows our team to start matching you with suitable leads & sending them to you. Once you have joined Doormarked you will receive an email with additional details on how you can build your online profile. It is very quick & easy to submit your initial details to join Doormarked!

We ensure all enquiries a property professional receives are verified & relevant to their line of work. We verify every lead by completing certain checks to confirm a user’s name, contact details, property background and situation. These checks are done to minimise fraud & eliminate ‘time-wasters’. 

Once you have joined Doormarked as a property professional you will receive any leads which are relevant to your business. You will recieve these leads by email. You can review details of the lead (including a detailed summary of the user’s property situation) & choose whether you wish to accept the lead (we understand whilst working in property there may be times when you can’t accommodate more enquiries). If you choose to accept a lead you will need to complete payment for the Introduction Fee (Admission Fee). Once we have received this payment you will receive the user’s contact details for you to contact them directly.

If you accept a lead from Doormarked you have to pay an introduction fee. This is a combination of a one-off admission fee starting at £23 +VAT (charged at the point you accept an introduction) and a commission fee of 10% + VAT (maximum £500+VAT) charged at the point an introduction made through Doormarked converts into revenue generating business. For more details please see our Introduction Fees Policy.

You get to choose whether you wish to accept any leads you receive from Doormarked. We take time to carefully match any leads we receive to you but we know you are the best person to decide if a lead is suitable to your business. We also understand whilst working in property there may be times when you can’t accommodate more enquiries. 

Once you have joined Doormarked you will receive an email with additional details on how you can build your online profile. This will ask you to provide us with information needed to build your profile & complete necessary personal and company checks. These checks are optional but will allow our team to make your profile Doormarked Verified. Information you can provide includes company details (name, address & number as listed on Companies House, provider & policy number of professional indemnity & public liability insurances, registration number for data protection with the ICO, details of any memberships or other relevant professional bodies where applicable e.g. your approved redress scheme provider or client money protection scheme provider) and any personal details (a colour photo to upload for your “Profile Picture”).  

If a property professional is Doormarked Verified it means they have passed our verification process. This verification process is a series of thorough checks performed by our team which includes: personal checks (including an ID check), company checks & ensuring they are compliant, meeting UK government legislation for trading within this industry. This includes ensuring they have the appropriate insurances (professional indemnity insurance as a minimum), registrations and memberships. Property professionals who have been verified display the Doormarked Verified stamp on their profile. In addition, on an property professional’s profile you can see what documents have been checked to verify them. 

As a Doormarked Verified property professional there are a number of benefits. It works to build trust & convert potential customers, as Doormarked Verification highlights a property professional’s compliance & improves their credibility. It works to protect both a property professional in their line of work & their customers from fraud. As a Doormarked Verified property professional it is much more difficult for individuals to impersonate you & your business. It provides a property professional with increased business awareness as verified property professionals stand out from their non-verified competitors & appear at the top of any relevant search results on Doormarked. 

Yes. We allow property professionals to upload to their profile any details of previous projects they have worked on and/or clients they have helped. After signing up to Doormarked you will receive details on how you can add case studies to your profile. All case studies are verified by our team.

Yes. We have a review process which allows property professionals to send a review form to their customers to complete after delivering their service. All reviews are verified by our team.

At Doormarked we take trust and personal information very seriously. We are committed to protecting and respecting your privacy and personal data in compliance with the law and guidelines of the EU General Data Protection Regulation (“GDPR”); all data is safely stored and encrypted in accordance with GDPR regulations.